Today Dyn and Spiceworks reveal the results of our Internet Disruption research study, tracking the experience and opinions of more than 200 IT professionals in the US, Canada and the UK. The research finds that 89% of companies surveyed experienced some form of internet disruption over the last twelve months. And when these disruptions occur, the impact is substantial.
Q. How painful was the disruption to your organization and you/your team?
Before we get further into the research, let me first clarify that while Dyn commissioned the research, Spiceworks developed the survey, independently fielded it with the Spiceworks community, and published the results in the report. I should also add that this survey was fielded in November 2016 and in the works before the historic 10/21 cyberattack against Dyn, so the timing was prescient and further validates the critical nature of the internet for businesses today (as the song goes: "you don’t know what you’ve got until it’s temporarily impacted for a few hours on a Friday morning”).
To that point, in an age when digital transformation and putting the internet in the path of customer interactions and more workloads are moving to the cloud, the findings of this study should raise concern among both IT and line of business leaders. Not just because so many companies experience disruptions, but because the impacts are felt most in terms of customer experience and employee productivity.
Also troubling is the time that these disruptions take to resolve. Average mean time to resolution (MTTR) among our sample is a FULL BUSINESS DAY. Those results are even worse for issues that occur outside of organizations’ network control (the majority of such issues), with MTTR taking 17% longer.
So with all of this, you would think organizations are girding themselves and preparing their networks for digital resilience. Here it’s a yes, but no, kind of story. First 92% of respondents are concerned about a major internet disruption impacting their business in the next six months. Additionally, 100% of organizations indicated at least some form of response. However, while 44% of organizations are monitoring network activity, only 36% of organizations are investing specifically in internet monitoring or threat detection solutions. Additionally, while 41% of organizations are taking steps to improve network infrastructure only 15% of organizations indicated plans to add a secondary DNS solution, perhaps one of the most cost effective insurance policies they can take out.
The results of this study are a strong reminder that the internet continues to be a volatile place. That being said, by having a resilience plan in place for their entire digital supply chain, CIOs can ensure their organizations are best prepared to handle any future disruption.
The results of this study are a stark reminder that along with the promise of ubiquitous communications, the internet continues to be a volatile place. But by having a digital resilience strategy in place for their entire digital supply chain, CIOs can ensure their organizations are best prepared to handle any future disruption, and that user experience isn’t jeopardized.