A recent Aberdeen Group survey into performance issues on the internet found that many businesses are taking advantage of optimization, performance management and monitoring tools to improve the performance of their online presence. That’s the good news. The bad news is that, despite all of this effort, nearly 80% of businesses experience four or more disruptions to their site each month. A big contributor to this problem is that the cause of many web site issues is occurring out on the internet, outside the control or visibility of traditional tools. In this report, we’ll look at the challenges that businesses are facing when it comes to managing and improving site performance. We’ll analyze some new strategies and technologies, such as Internet Performance Management, that enable businesses to detect and avoid internet-based performance issues. And we’ll look at how businesses that follow these strategies are seeing improvements in site performance and customer satisfaction.