Sales (Private)

Internet Performance Alerts with Traceroutes

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Page 2 of 2 150 Dow Street, Manchester, NH 03101 USA @dyn 603 668 4998 Copyright © 2016, 2018, Oracle and/or its affiliates. All rights reserved. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 1087 150 Dow Street, Manchester, NH 03101 USA @dyn 603 668 4998 The Oracle Dyn global business unit (GBU) helps companies build and operate a secure, intelligent cloud edge. Our services help customers operate resilient, secure, and high-performance sites and applications via fully managed DNS and Web Application Security services. Dyn's solutions are backed by one of the world's most comprehensive internet performance data sets, collecting more than 200 billion internet data points daily across a global network. More than 3,500 customers rely on Oracle Dyn's edge services, including preeminent digital brands such as Netflix, Twitter, CNBC and LinkedIn. For more information, visit packet loss alerts. The connectivity alert has a fixed definition. In all cases, the frequency of monitoring remains the same: less than once per minute: on average, around every 45 seconds. • In the case of connectivity alerts, the monitoring uses a sliding window of incoming measurements. This window is currently 10 measurements. If all measurements in the window fail, a connectivity alert is raised. • In the case of a packet loss alert, the percentage of packets lost in the window must exceed the user's configured packet loss threshold before the alert is raised. • In the case of a latency deterioration alert, 75 percent or more of the measurements in the window must exceed the user's configured latency threshold for the alert to fire. How do I get started? • The user sets up the IP addresses to be monitored. • The user configures monitoring to these IP addresses from any of our Cloud Vantage Points (AWS, Digital Ocean, Google Compute Engine, Rackspace, SoftLayer) • The user specifies thresholds for: • Acceptable latency • Acceptable packet loss • Once Assets (IP address) and monitoring thresholds have been defined, Oracle Dyn initiates measurements to the target endpoint IP addresses specified by the customer from our network of Cloud Vantage Points. • When Oracle Dyn observes a performance problem on the target endpoint IP addresses, Oracle Dyn raises an alert that can be delivered to the customer. • Alerts are raised via the JSON API (the user needs to set up a polling script) emails • Email alerts for latency and packet loss include a graphical visualization. • The user can programmatically retrieve this visualization from the API using a call that includes the alertId: performance/alert/plot/{alertId}. What is the recommended approach to monitoring? Oracle Dyn recommends monitoring your target IP addresses from our cloud locations and from an installed Custom Vantage Point in your data center. This approach will ensure that you reduce the troubleshooting time by more quickly answering the question: Is this just me or is it broken for the rest of the internet? Speak to your account manager to learn more about setting up a Custom Vantage Point.

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