Case Studies

Case Study: Zappos

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dyn.com @dyn page 1 "Having a leader in internet performance helps ensure that we're delivering optimal value for visitors to Zappos.com." – Kris Ongbongan Director of Technical Operations Customer Challenge Ensure maximum internet performance for Zappos.com. Deliver optimal customer experience. Disaster avoidance. Solution Managed DNS. Results 100% availability, scalability, reliability and vendor diversity. Oracle Dyn Case Study: ZAPPOS.COM If the Infrastructure Doesn't Fit… Scale Up! Executive Summary: Zappos.com Established in 1999, Zappos.com is the leading destination for online apparel and footwear. Zappos uses technology to make the customer experience easy and hassle-free, and it has spent an impressive amount of time to deliver enormous selection and convenience in an easy-to-use online package. "I've seen the company grow from about 20 people to over 1,500 employees today," says Kris Ongbongan, Director of Technical Operations. "We did approximately $2 million in sales in 2000 and scaled to over $1 billion dollars by 2008."

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