Case Studies

UPS i-parcel Case Study

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INTERNET PERFORMANCE. DELIVERED. Manchester, NH USA • Brighton, UK • Sydney, AUS • Singapore 1 of 1 @dyn 2016.02.12 CASE STUDY UPS i-parcel is a cross- border e-commerce technology and logistics solutions company. UPS i-parcel is a complete end-to-end solution for domestic online merchants to provide global customers a better shopping experience with features such as currency exchange, welcome screen in local language, fraud protection, fully- landed prices in local currency and more. COMPANY INFO UPS i-parcel Relieves the Logistics Burden of Global e-Commerce. Dyn Relieves the Burden of Slow Internet Performance Management. The Challenge: Rapid International Scale "We built a unique service, which required innovative and agile technology in order to reach international shoppers," said Yursil Kidwai, vice president of Technology for UPS i-parcel. Being in the business of international e-commerce requires solid Internet performance solutions to ensure global web traffic routing management. "UPS i-parcel relies on a number of cloud service providers in order to scale internet capacity to meet volume demands," Kidwai continued. "Our challenge is routing online shoppers' requests to the right location, quickly, especially with the unpredictability of cloud service providers." Dyn's Solution: Traffic Management Dyn's Traffic Management solutions ensure rapidly scaling companies, such as UPS i-parcel, can optimize the availability, reachability, speed, and security of their web properties for an optimal customer experience. On the business side, Traffic Management ensures infrastructure operational cost efficiencies and continued revenue growth as a result of customer experience and operational efficiencies Built on a robust, world-class anycast network, Dyn's Traffic Management solutions give UPS i-parcel the peace of mind that their web property is available and their infrastructure is operating efficiently. Dyn puts them in control to move traffic to the best resource available for each customer experience and ensures each customer reaches the optimal end point based on their location. Results: "If we do not deliver availability, speed, and security then we do not generate revenue," Kidwai says. "Dyn's traffic management solution allows us to change content delivery network providers on the fly." on the Internet Intelligence dashboard, get an alert if one starts performing badly, and switch our traffic over to the other when Internet Intelligence reports the issue. Ongoing measurements means we're delivering consistent performance." Dyn is a cloud-based Internet Performance company. Visit to learn how Dyn can help you monitor, control, and optimize your online infrastructure for an exceptional end-user experience. LEARN MORE "We have to prove our availability and security every day to the customers who have put their trust in us – something we can ensure thanks to Dyn." Yursil Kidwai, VP of Technology for UPS i-parcel

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