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Internet Performance for Dummies

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Chapter 5: Internet Performance in the Eyes of Your Business 35 These materials are © 2015 John Wiley & Sons, Inc. Any dissemination, distribution, or unauthorized use is strictly prohibited. unfortunate because many cloud companies specialize and provide best‐of‐breed solutions in niche areas such as Platform as a Service (PaaS), Software as a Service (SaaS), and Content Delivery Networks (CDNs) specializ- ing in video streaming, for example. Companies need to strategically plan their move to the cloud and avoid reliance on a single cloud vendor. Revenue‐Driven Decisions In today's technology‐driven economy, Internet outages and poor performance have a direct impact on your company's revenues and customer satisfaction. If your company's web- site and customer‐facing applications are unreachable or run- ning slow, customers will take their business elsewhere. Enterprise infrastructure and operations (I&O) teams need monitoring, analysis, and planning tools that enable them to avoid service interruptions, reduce costs, deliver the best possible online experience, and plan for current and future needs. Such tools enable these teams to answer key Internet Performance questions, including the following: ✓ Monitoring • How can I see Internet events that are compromis- ing my customers' paths to my website? • Are network changes affecting reachability? • Are my cloud partners meeting my performance and availability expectations? ✓ Analysis • What are the root causes of our web‐facing perfor- mance problems? • Are the problems inside or outside our networks? • How can I mitigate the effects of outages, hijacks, and misconfigurations? • How can I create a consistent and reliable web-user experience?

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