Infographics

Are You Offering Your Customers the Best Digital Experience?

Learn how Dyn helps customers improve their Internet performance with Managed DNS, Email Delivery, and Internet Intelligence products.

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Are You Offering Your Customers the Best Digital Experience? Visit www.dyn.com/platform to learn more. 1 Mobile Internet Users to Top 2 Billion Worldwide in 2016, According to IDC, IDC, December 17, 2015 2 Gartner Says 6.4 Billion Connected "Things" Will Be In Use in 2016, Gartner, November 10, 2015 3 How Loading Time Affects Your Bottom Line, Kissmetrics Blog 4 http://www.webbymonks.com/page-load-time/infographic.html 5 50 Important Customer Experience Stats for Business Leaders, Huffington Post, Oct. 15, 2015 6 Gartner YOU NEED A PATH TOWARD THIS NEXT-LEVEL EXPERIENCE, BUT THERE ARE SIGNIFICANT OBSTACLES IN YOUR WAY. Lack of visibility into a volatile internet impacts your business continuity. • While a multi-vendor approach helps with redundancy, if you rely on your vendors' monitoring alone, it creates blind spots, making it difficult to track down issues, leading to a greater potential for a breach or outage. Infrastructure complexity costs you. • You have an array of components and vendors, making it a challenge to optimize your infrastructure spend and to ensure you match the right resources to your customers' needs. Poor performance hurts your revenue. • You need to capture all the incremental revenue you can, but if you can't optimize global internet performance, you're missing out on opportunities to introduce new products, cross sell, enter new markets, and seek out other revenue generating activities. MITIGATE RISKS IN REAL TIME Gain access to data that shows how internet performance issues affect your ability to hit revenue targets and be able to take action to prevent those issues from happening. INCREASE VISIBILITY, INSIGHT, AND CONTROL Access full visibility across your entire public-facing infrastructure and the internet itself, enabling real-time control, security, and situational awareness. OPTIMIZE INFRASTRUCTURE SPEND Make defensible, data-driven decisions about where you spend your budget, how to manage traffic across multiple vendors and which vendors you choose. A one-second delay in page load time leads to a 7 % LOSS in conversions. 4 ONLY 12 % of companies are able to successfully upsell or cross-sell to new customers. 5 BY 2025, 75 % of net-new spend on monitoring soware will be on cloud-based offerings. 6 BUT WHAT IF YOU COULD CHART A CLEAR COURSE TO A BETTER CUSTOMER EXPERIENCE? Working with Dyn, you'll start to see the internet as an asset you can manage and use to your competitive advantage. This is why many companies are undergoing a digital transformation. 63% of businesses plan to improve the 'online customer experience' this year, but only 26% of organizations are 'completely ready' to execute digital strategies. HERE'S HOW YOU CAN GET AHEAD. Your business relies on the internet and for good reason—nearly 45% of the world 1 is now online, connecting more than 5 million new things every day. 2 Your customers expect instant communication, real-time news, and a fast, responsive experience from any company they interact with over the internet. If you can't match their expectations, they'll leave: 40% of users will abandon a site if there's even a 3 second delay. 3 $ $ $ $

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