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Aberdeen Research Report - Constant Website Disruptions Demand a New Kind of Performance Management

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www.aberdeen.com Constant Web Site Disruptions Demand a New Kind of Performance Management 6 According to this data, 60% of organizations put the cost of a minute of website downtime at over $1,000. This is a significant amount of cash. But what happens when we combine this number with four or more disruptions a month, and a time to resolution that is often over one hour? Amazingly, even on the lower end of this scale, some organizations are losing over six figures in revenue a month due to poor and unreliable website performance. Following a New Path to Website Performance Poor performance is clearly a serious problem. So what are organizations doing to overcome this issue? Quite a lot actually. When we asked businesses what strategies and steps they took to improve performance, we saw very high percentages doing everything that is traditionally considered good practice in performance management, as seen in Figure 4 below. 76% of businesses saw no improvement in website performance over the last year, and 23% saw slower performance.

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