O'Reilly Site Reliability Engineering Chapter

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About the Authors Betsy Beyer is a Technical Writer for Google in New York City specializing in Site Reliability Engineering. She has previously written documentation for Google's Data Center and Hardware Operations Teams in Mountain View and across its globally distributed datacenters. Before moving to New York, Betsy was a lecturer on technical writing at Stanford University. En route to her current career, Betsy studied Interna‐ tional Relations and English Literature, and holds degrees from Stanford and Tulane. Chris Jones is a Site Reliability Engineer for Google App Engine, a cloud platform-as- a-service product serving over 28 billion requests per day. Based in San Francisco, he has previously been responsible for the care and feeding of Google's advertising statis‐ tics, data warehousing, and customer support systems. In other lives, Chris has worked in academic IT, analyzed data for political campaigns, and engaged in some light BSD kernel hacking, picking up degrees in Computer Engineering, Economics, and Technology Policy along the way. He's also a licensed professional engineer. Jennifer Peto is a Program Manager for Google's Site Reliability Engineering team and based in Dublin, Ireland. She has managed large global projects across wide- ranging domains including scientific research, engineering, human resources, and advertising operations. Jennifer joined Google after spending eight years in the chem‐ ical industry. She holds a PhD in Chemistry from Stanford University and a BS in Chemistry and a BA in Psychology from the University of Rochester. Niall Murphy leads the Ads Site Reliability Engineering team at Google Ireland. He has been involved in the Internet industry for about 20 years, and is currently chair‐ person of INEX, Ireland's peering hub. He is the author or coauthor of a number of technical papers and/or books, including IPv6 Network Administration for O'Reilly, and a number of RFCs. He is currently cowriting a history of the Internet in Ireland, and is the holder of degrees in Computer Science, Mathematics, and Poetry Studies, which is surely some kind of mistake. He lives in Dublin with his wife and two sons. Colophon The animal on the cover of Site Reliability Engineering is the ornate monitor lizard, a reptile native to West and Middle Africa. Until 1997, it was considered a subspecies of the Nile monitor lizard (Varanus niloticus), but is now classified as a polymorph of both Varanus stellatus and Varanus niloticus due to its different skin patterns. It also has a smaller range than the Nile monitor, preferring a habitat of lowland rainforest. Ornate monitors are large lizards, able to grow up to 6–7 feet long. They are more brightly colored than Nile monitors, with darker olive skin and fewer bands of bright yellow spots running from the shoulder to the tail. Like all monitor lizards, this ani‐ mal has a muscular stout body, sharp claws, and an elongated head. Their nostrils are

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